We're so sorry to hear that! If you mailed in your empty cylinders and haven't received a notification or refills within 7 business days, contact us for assistance.
A few reasons for this include an issue with the post office scanning your label or an issue with your subscription payment method.
Need additional assistance?
Our customer service hours are from 9am - 5pm PT Monday through Friday. You will receive a response in 1-2 business days.
If you're contacting us regarding an order already placed, please include your order number in your message. Due to our fast fulfillment process, we are unable to cancel orders once they have been placed. If you'd like assistance with a return please get in touch with us.