The carbonators are shipped from the factory with the contents (1) carbonator and (1) bottle. The factory imprint on the box states it contains just these contents with a disclaimer that no CO2 is included. When Aarke sells the kits to our customers, the kits are manually assembled by a special team in the warehouse. They must manually open the box to add 1 extra bottle and the CO2 cylinder, the box and packing are manufactured so that there is an easy option to fulfill. Once they add these items to the factory box, it is now a Starter Kit.
Need additional assistance?
Our customer service hours are from 9am - 5pm PT Monday through Friday. You will receive a response in 1-2 business days.
If you're contacting us regarding an order already placed, please include your order number in your message. Due to our fast fulfillment process, we are unable to cancel orders once they have been placed. If you'd like assistance with a return please get in touch with us.